ADOBE CONFIDENTIAL
This email provides guidance for education customers who are purchasing or have purchased Creative Cloud for education device licenses. |
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Dear Customer, |
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On October 15, 2018, Adobe announced updates to Creative Cloud, called the Creative Cloud 2019 release. These updates provide access to the latest features and services available within the Creative Cloud. Customers with Named-User license entitlements can update today. |
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Creative Cloud 2019 is not available on device-based licenses, so customers should not attempt an update at this time. Based on how you have set up your updates and installs, see below for instructions: |
- If you package updates using Creative Cloud Packager, then no action is required, and you should remain on the 2018 versions of the products.
- If your creative users have access to the Creative Desktop application and can install products themselves, we recommend following the instructions here to disable the apps panel.
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If you or your users have already tried to update, the 2019 Creative Cloud apps installed on a machine will run in trial mode. To convert back to Creative Cloud 2018, please see this HelpX page for support. |
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Coming soon—Shared Device Licensing: |
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We have been working to provide a new Shared Device License to our education customers who use Creative Cloud in shared environments, such as labs and classrooms. This will ensure access to our new cloud-based apps, as well as Creative Cloud services such as cloud storage, Adobe Fonts, and Portfolio. This new Shared Device License will be available in the first half of 2019, at no additional cost, at which point we recommend you update to the latest version of Creative Cloud. For more information on Shared Device Licensing, please click here to register for a migration workshop, or reach out to your Adobe reseller or representative. |
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We understand that the delayed release date of Shared Device Licensing is not ideal. We are committed to delivering the best licensing experience for shared device environments as quickly as possible. |
Thank you for your patience,
Adobe
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Adobe, the Adobe logo, Adobe Creative Cloud, Adobe Creative Cloud Packager, Adobe Creative Desktop, Adobe Fonts, and Adobe Portfolio are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.
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Unless otherwise specified, registrants must be at least 18 years of age to attend Adobe events. |
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